Digital Tags

Digital Tags are server-backed wallets customers present as a QR code (eTag) on Touch. They complement physical RFID wristbands and cards.

Physical RFID vs Digital Tag

	RFID (physical)	Digital Tag (QR)
Medium	NFC wristband / card	QR on phone or printed media
Balance storage	Chip + server	Server (DigitalTag + memory slots)
Network	Can work offline for many chip writes	Requires online resolve/read/write
Enable in Dashboard	Settings → Payments → Wallet → RFID	Settings → Payments → Wallet → QR tag

Configure which types appear on POS under Payments settings.

When to use Digital Tags

• Events that want phone-based wallets without issuing plastic/wristbands.
• Hybrid events that offer both RFID and QR (set display rank so cashiers see the preferred option first).

Provisioning

You can create digital tags:

• From customer / credential workflows in Dashboard.
• Via customer CSV import by setting gtag_type to DigitalTag.
• Through Opera APIs (integration teams).

Operator experience

Cashiers choose RFID vs QR in Touch settings, then scan the pink eTag target for QR wallets. See Digital Tags on Touch.

Caution

Some credit reversals and chip writes still require a physical RFID tap—not QR.

Troubleshooting

Symptom	What to check
QR will not resolve	Device online? Digital Tag active / not banned?
Locked / conflict errors	Another device may be writing; retry when online
Option missing on POS	Event Payments → Wallet: enable QR tag and sync device

Related

Physical tags RFID tag lifecycle and balances.

Customer CSV import Bulk-create DigitalTag rows.