Loyalty tiers

Tiers define membership levels in your loyalty program.

Manage tiers

1. Open your event in Dashboard.
2. Go to Loyalty → Tiers.
3. Create a tier or open an existing one to edit its name and membership rules.
4. Use tier enrollment tools (UI or CSV) to add or end members.

Tips

• Keep the base tier simple if you auto-enroll every guest.
• Higher tiers should map clearly to benefits defined under Rules & rewards.
• Export tier members when you need an offline audit list.

Worked example: a two tier festival program

A weekend music festival wants every wallet holder to earn points, but bigger spenders should get a real discount. Two tiers cover this:

Tier	Rank	Threshold	Who reaches it
Member	1	No threshold	Every guest, from the moment they top up
VIP	2	100 CRD spent	Guests who cross 100 CRD in purchases during the event

1. Create the Member tier first with no threshold. Every new wallet starts here.
2. Create a VIP tier with Threshold CRD set to 100. Opera automatically moves a member from Member to VIP once their tracked spend crosses that amount.
3. Leave both tiers active for the whole event. Rank order (Member below VIP) controls which tier counts as an upgrade.

This two tier ladder is deliberately simple: no manual enrollment, no CSV import, just a spend threshold the platform tracks on its own. It pairs with the earn rule and discount reward example to give VIP members a real 10% discount once they qualify.

Memberships & CSV enrollment enroll and end actions via CSV.