Tags

Tags are NFC Wristbands or Cards given to attendees at Box Office or Check-in stations. Other stations can also activate and issue tags.

Tags can be issued to customers and staff.

Tags will hold an attendee’s wallets and entitlements:

• Balances in Credits, Virtual Credits and Tokens

• Accesses

• Operator Permissions

• Flags (Alcohol Ban, …)

Tags are applied the appropriate entitlements (Packs, Accesses) according to the station settings.

Tag Details

Tags include the following details:

Tag Information	Description
Tag UID*	Unique ID of the tag
Ticket Type	Ticket Type of the tag
Customer	Tag Customer
Active	True or False
Complete	True or False
Consistent	True or False
Banned	Can be toggled on and off to ban or cancel the ticket
Redeemed	Can be toggled on and off to mark the ticket as redeemed (Checked-in)

Tag Balances

Tags will contain up to 4 currency balances (Credit, Virtual Credit, 2x Token Types).

Balances are tracked separately on the server and tags allowing to surface any inconsistencies.

Tag Transactions (Pokes)

All interactions between tags and stations are registered as pokes on the server.

Pokes log all changes in balances of a tag resulting for top-ups, purchases or other interactions.

Tags Overview

To view all your tags:

1. Edit your event.

2. Select Customers or Staff icon in the sidebar.

3. Click on tags

   

The tags overview will list all tags along with the name of the purchaser or customer, balances and statuses.

View a Tag

1. Go to your Tags Overview or Search

2. Click the tag you would like to view.

   

Add a Tag

You can manually add tags.

1. Go to your tags overview

2. Click on the New icon from the Action Menu in the bottom right.

   

3. Select the ticket type and input the tag’s UID.

   

Edit a Tag

1. View your tag.

2. Click on the parameters you would like to edit to change their value.

   

Delete a Tag

Tags cannot be deleted after they have been created. They can be edited or banned instead.

Ban a Tag

1. View your tag.

2. Toggle the Banned status of the tag to on

   

Redeem a Ticket

1. View your tag.

2. Toggle the Redeemed status of the tag to on

   

Import Tags

Tags must be imported as Comma Separated Values. Make sure to prepare your data in your favorite spreadsheet editor as required and save the file as a CSV (UTF-8).

You may download a sample CSV for reference when you click on import tags.

The CSV must contain the following columns and headings:

UID	Type	Balance	VirtualBalance
15GH56YTD4F6	VIP	22.5
25GH56YTD4F6	General	0	10
35GH56YTD4F6

Note

New Ticket Types will automatically be created.

Note

You cannot re-import the same tag reference, it will be ignored.

Caution

It is preferable to only activate tags at stations.

1. Go to your tags overview

2. Click on the Import icon from the Action Menu in the bottom right.

   

3. Choose your CSV file and click on Submit.

Export Tags

1. Go to your tags overview

2. Click on the Download CSV icon from the Action Menu in the bottom right.