Currencies

Glownet allows organizers to set up and create multiple event currencies and tokens.

To access your currency settings:

1. Edit your event.

2. Click on the Settings icon in the top right corner.

3. Select Currencies from the sub-menu

   

Default Event Currency

FIAT event currency (i.e.: USD, EUR, GBP, AED, …) upon which value any other event currency will be based.

Credit

Main Event Currency defined with a custom name and Symbol.

Credit Properties

• Credits can be topped up by customers against money (cash or card).

• Credits can be refunded to customers against money (cash or card). To prevent refunds, make sure to issue virtual credits when necessary (more below).

• A maximum credit balance must be set to prevent abuse.

Credit Exchange Rate

By default, 1 credit = 1 unit of the event default’s currency (i.e.: CRD 1.00 = USD 1.00).

You can set your own credit exchange rate to any value (i.e.: CRD 10.00 = USD 1.00).

Note

All priced items at Vendor Stations and Bars are priced in Credits. When applying a different exchange rate than 1:1, make sure your prices are inputted in credits rather than the event’s default currency.

Virtual Credit

Non-refundable Credit Offered to the customer as part of a package or by customer service.

Virtual Credit Properties

• Virtual credits are topped up on check in or by Staff without collecting payment.

• Virtual credits are non-refundable.

• Virtual credits are equal to credits and can be spent where standard credits are accepted.

• A maximum virtual credit balance must be set to prevent abuse.

Virtual Credit Exchange Rate

A virtual credit is always equal to a credit.

Tokens

Tokens as additional currencies which can be used to purchase or redeem items.

Tokens can be used as:

• Free Drink Vouchers: Include Free Drinks with Tickets sales

• Rides: Sell Packs of Attraction Rides

• Staff Credits: allow staff to spend tokens against specific vendor and bar items. Items can be priced in Credits and Tokens.

With tokens, it is possible to introduce flexible pricing mechanisms.

For example, a water bottle may be priced as follows:

Currency	Price
Credit	4.00
Virtual Credit	4.00 (same as credit)
Free Drink Token	1.00
Staff Credit Token	2.00

Token Properties

• Tokens are topped up on check in (With applied packs), purchased at the box office or issued by staff.

• Tokens are non-refundable.

• Tokens are a standalone currency, unrelated to Credits and Virtual Credits.

• A maximum token balance must be set to prevent abuse.

Spending Order

Prioritize the spending order of your event currencies when multiple options are available.

Simply sort the currencies from top (spend first) to bottom (spend last)

For example, a customer may have the following balances:

Currency	Balance
Credit	14.00
Virtual Credit	10.00
Free Drink Token	1.00

When a customer buys a drink, you may prefer that the (1) Free Drink Token is used in priority, followed by non-refundable (2) Virtual Credit, before charging (3) Credits

Tips

By enabling tips, allow customer to add a tip to their payments at POS stations (Bars, Vendors…).