Tickets

Tickets allow attendees to check-in to an event and redeem their tag.

Tags are applied the appropriate entitlements (Packs, Accesses) according to the Ticket Type settings.

Alternatively, you can also use create a station to Validate Tickets without issuing tags.

Glownet allows you to centralize all ticket sales from any number of sources.

Tickets can be imported manually by uploading CSVs OR automatically by:

• by selling tickets with Glownet Agora,
• by API,
• by using an integrated ticketing service provider

Ticket Details

Tickets include the following details:

Ticket Information	Description
Code*	Ticket number or reference
Ticket Type	Ticket Type of the ticket
Purchaser First Name	First Name of the purchaser
Purchaser Last Name	Last Name of the purchaser
Email	Email of the purchaser
Banned	Can be toggled on and off to ban or cancel the ticket
Redeemed	Can be toggled on and off to mark the ticket as redeemed (Checked-in)

Note

Glownet does not keep track of the price information of your tickets sold via third party service providers.

Ticket Overview

To view all your tickets:

1. Edit your event.

2. Select Customers or Staff icon in the sidebar.

3. Click on tickets

   

The tickets overview will list all tickets along with the name of the purchaser or customer, the credential type and the redemption status of the ticket.

View a Ticket

1. Go to your tickets overview or Search

2. Click the ticket you would like to view.

   

Add a Ticket

You can manually add tickets.

1. Go to your tickets overview

2. Click on the New icon from Action Menu in the bottom right.

   

3. Select the ticket type and input the ticket’s Code/Reference and purchaser’s First Name, Last Name and email as necessary.

You can immediately create a banned or redeemed ticket if necessary blocking the specific ticket from being checked-in.

Edit a Ticket

1. View your ticket.

2. Click on the parameters you would like to edit to change their value.

   

Delete a Ticket

Tickets cannot be deleted after they have been created. They can be edited banned or marked as redeemed instead.

Ban a Ticket

1. View your ticket.

2. Toggle the Banned status of the ticket to on

   

Redeem a Ticket

1. View your ticket.

2. Toggle the Redeemed status of the ticket to on

   

Import Tickets

Tickets must be imported as Comma Separated Values. Make sure to prepare your data in your favorite spreadsheet editor as required and save the file as a CSV (UTF-8).

You may download a sample CSV for reference when you click on import tickets.

The CSV must contain the following columns and headings:

company	ticket_type	reference	first_name	last_name	email	banned
Ticket Company 1	VIP Night	0011223344	Jon	Snow	jon@snow.com	true
Ticket Company 2	VIP Day	4433221100	Arya	Stark	arya@stark.com	false

Note

New Ticket Types will automatically be created

Note

Re-importing the same ticket reference with new details will update the previously imported record

Caution

Different companies with same ticket type name in one CSV load will create wrong tickets. Please, import them on separated by company CSV files.

1. Go to your tickets overview

2. Click on the Import icon from the Action Menu in the bottom right.

   

3. Choose your CSV file and click on Submit.

Export Tickets

1. Go to your tickets overview

2. Click on the Download CSV icon from the Action Menu in the bottom right.