Incident Report

The Incident Report Station allows operators to scan customer tags and collect data.

Data is collected as a note with a 1 to 5 star rating.

You may use the rating to express customer satisfaction or priority depending on your use case.

To operate an Incident Report station:

• Your device must be registered and staged with the event

• Your event must have a staff accreditation station

• You must have a tag with valid manager or operator permissions

Login to your station

1. Launch the Glownet Application on your device.

2. Tap your Tag firmly against the device NFC reader to log into your station

   

   Note

   If you have multiple Operator Permissions you will be able to select the station you wish to operate after login.

Collect Incident Reports

1. Tap a tag to capture the UID

   

2. Input a 1 to 5 rating along with your message and click on Save.