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Documentation

Marketplace Overview

Marketplace is an event-level feature that allows organisers to apply commissions and payment-method fees to vendor sales, and to generate station-level balances required for vendor settlement. When Marketplace is enabled, selected POS stations can operate on behalf of vendors, automatically applying organiser-defined fee structures and producing detailed Marketplace analytics for reconciliation.

This guide explains:

  • Where to find and enable Marketplace Settings
  • What enabling Marketplace does
  • How Marketplace affects stations
  • When Marketplace should (and should not) be used
  • The dependencies and prerequisites
  • A full end-to-end organiser workflow
  • Common mistakes and how to avoid them

Marketplace is essential for any event that needs vendor commissions, payment-method alignment fees, or vendor settlement reporting.

1. Where to find and enable Marketplace Settings

Marketplace is activated at the event level.

  1. Edit your event.

  2. Click on the Settings icon in the top right corner.

  3. Select Payment and Receipts from the sub-menu

    Payments & Receipts

  4. Toggle Enable Marketplace to activate

2. What Enabling Marketplace Does

Marketplace introduces the ability to set and calculate and monitor revenue share (commissions) and fees for any POS station.

2.1 Marketplace tab

Each station will now include a “Marketplace” tab providing an analytics view, showing real-time financials for Marketplace activity at that specific station.

Payments & Receipts

The tab provides:

  • Total Marketplace sales
  • Cash sales (collected by vendor)
  • Marketplace fees
  • Payment-method fees
  • Net proceeds
  • Outflows (settlements, charges, corrections)
  • Final station balance for settlement

3.2 Fees tab

Payments & Receipts The Fees Tab becomes available when viewing stations and allows managing marketplace and payment fees to be applied on all transactions.

  • Fixed fees per transaction
  • Variable fees (gross or net)
  • Virtual credit fees
  • Minimum/maximum fee caps
  • Payment-method fees (SoftPOS, cash, card, cashless)

Click here for more details about marketplace fees

3. What Marketplace does not control

Marketplace works exclusively with POS stations (Vendors and Bars). It is not involved in the following operations and functions which are handled independently:

  • Box Office sales
  • Top-ups and Refunds
  • Checkins and Access Control
  • Tax configuration and calculations
  • Product Categories, Prices and Menus
  • All other standard cashless and contactless functions

4. Marketplace Workflow Summary (Organiser Perspective)

Below is the end-to-end setup flow for events using Marketplace.

  1. Enable Marketplace

  2. Create stations

  3. Create Categories & Product Menus

  4. Configure Marketplace Fees

  5. Operate event

  6. Settle to vendors

  7. View Marketplace Analytics

5. Summary

Marketplace allows organisers to:

  • Apply commissions
  • Apply payment-method fees
  • Generate vendor net proceeds
  • Create station-level balances
  • Produce settlement-ready data

It is the foundation for all vendor-based financial operations.